Privacy Policy – Farnham Weight Loss Clinic
Last updated: 31August 2025
Farnham Weight Loss Clinic respects your privacy and complies with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of data:
- Personal details: name, date of birth, address, email, phone number.
- Medical information: medical history, medications, allergies, test results, BMI, weight, lifestyle factors.
- Payment details: processed securely by third-party providers (not stored by us).
- Website data: IP address, cookies, browsing behaviour (if applicable).
2. How We Use Your Data
We use your data to:
- Assess suitability for weight loss treatment.
- Provide consultations, monitoring, and direct supply of GLP-1 medications.
- Manage appointments and patient communication.
- Process payments and maintain financial records.
- Meet legal and regulatory obligations.
We will never sell your data to third parties.
3. Lawful Basis for Processing
We process your data on the following bases:
- Provision of healthcare (Article 9(2)(h) UK GDPR).
- Contractual necessity (to deliver services you request).
- Legal obligation (e.g. safeguarding, regulatory compliance).
- Consent (for marketing communications, if opted in).
4. Data Sharing
We may share your data with:
- Clinicians and staff directly involved in your care.
- Accredited laboratories for tests.
- Approved suppliers for medication logistics.
- Regulators (e.g. CQC, GMC) if legally required.
- IT and data storage providers who securely support our systems.
5. Data Retention
- Medical records are securely retained for 8 years after your last treatment (or longer if required by law).
- Payment data is securely processed by third-party providers; we do not store card details.
6. Your Rights
You have the right to:
- Access your personal data.
- Request correction of inaccuracies.
- Request deletion (where legally permissible).
- Restrict or object to processing.
- Request transfer of your data to another provider.
- Withdraw consent for marketing at any time.
Requests can be submitted to: admin@farnhamweightloss.com
7. Data Security
We apply encryption, secure servers, and restricted staff access to protect your personal information.
8. Cookies & Website Tracking
Our website www.farnhamweightloss.com may use cookies for functionality and analytics. You can adjust preferences through your browser.
(If analytics or advertising tools are in use, we recommend a separate Cookies Policy with a consent banner).
9. Complaints
If you are concerned about our handling of your data, please contact us at: admin@farnhamweightloss.com or call 01252 265 705.
You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
10. Updates
We may update this Privacy Policy and will notify you of significant changes.